Blog Resources
Customer Intelligence drove NRR in 2021 (and some predictions we missed)
Last year with the pandemic we saw a dramatic change in the way that people work and how enterprise value is created. Digital Transformation went from buzzword to reality, Customer Success became a category and the subscription economy accelerated faster than anyone...
90% of your Customer Sentiment is Easily Accessible . . . and collecting dust
What do these Experts have in Common? They are all CompleteCSM Customers sharing their stories about how the world is changing and they are riding the Shift of Sentiment with AI! Customer sentiment data is hidden in the signals all around you. It’s simply a matter...
What’s in a meeting? Getting more from your existing conversations with customers
There’s more in your meeting recordings than you think! What's in a meeting? A lot more than you think. While Zoom and Gong are powerful communication tools, both provide little insight into the meetings they host beyond verbatim transcripts or basic observations. If...
Closing the Sentiment Gap with Conversations
In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person. The little information you gleaned was never enough, and If...
Talend: Predicting Future Retention, Churn and Expansion with 90%+ Accuracy
Case Study: Looking for a way to become more proactive around churn and upsell opportunities, CompleteCSM predicted churn and expansion opportunities with 90%+ accuracy, proven via regression testing, setting them up to spend their time where it matters most. ...
Pulse for Product – Customer Success and Product unite!
Product Led Growth stole the show at this weeks Pulse for Product! Gainsight has a very unique approach that combines the product led story with customer feedback and health. Karl did a great job of kicking off the conference with defining the fact that anyone...
Customer Success Intelligence Platform CompleteCSM, Inc. Raises Seed Round to Expand Into New CS Ecosystems
August 03, 2021 08:00 AM Eastern Daylight Time DALLAS--(BUSINESS WIRE)--CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, today announced closing their first round of funding with an investment led by Griswald...
Using Sentiment to Predict Human Behavior
"The Customer Success community has been waiting for someone that used to run a mental health clinic! " (8:41) said Dan Steinman as we started to get to know each other on the webinar. That's Scott's background, he's been the CEO of a mental health clinic...
Our path to Angel funding in the industry’s first Customer Success Intelligence Paradigm
Bryan PlasterCo-founder and CEO, CompleteCSM It was the spring of 2020 and we were hearing rumors of a pandemic. Events were getting cancelled, people were wearing masks and gloves, and no one wanted to travel for fear of catching the new Corona...