Blog Resources
Deal Predictor Launch Party [Oct 17, 2022]
Join us virtually or at the The Star in Frisco to learn how to tap into the “Intent Probability” within your existing forecast tool in Salesforce to bring the reality of your deals to light.You already have the data that you need to understand customer intent,...
Time is running out on current quarter sales. The Backstory on the DEAL PREDICTOR!
Drawing on October 17, 2022. In my early days as a SaaS Customer Success VP, I felt tricked thinking usage data was all we needed to accurately determine health across our customer base. Everyone thought that renewals would just be automatic, but when we actually...
5 Reasons every company needs a Customer Intelligence Cloud
5 Reasons every company needs a Customer Intelligence CloudHave you ever wondered if you could do more to understand your customers and positively impact their outcomes? What if you could easily measure their loyalty, usage, adoption and emotions about each and every...
CompleteCSM launches first Customer Intelligence Cloud for Customer Success Operations and Data Science Teams
Press Release CompleteCSM launches first Customer Intelligence Cloud for Customer Success Operations and Data Science Teams New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and...
Getting Started with CompleteCSM NOW!
How does it work?From Collecting Signals and understanding customer intent, there is only one way to coach your CSMs to take it to the next level!
The Journey of Automated Intentions
Is it too late?Use Customer Intelligent Cloud to track loyalty for every single interaction.Do you have a 4D view of each customer? See every interaction with any customer with you team. Our AI bubbles up important milestones with adoption, loyalty and CSM Health...
The Evolution of Customer Intelligence
CUSTOMER SUCCESS HAS EVOLVEDWhile Customer Success has recently emerged as a new category, it's been in practice by early pioneers of subscription in many forms for the past decade. Customer Intelligence, while under the disguise of different technology patterns, has...
Can Salesforce be a Customer Success Platform too?
In my early days as a SaaS Customer Success VP, there wasn't such a thing as a customer success platform, we used Salesforce to track customer renewals and spreadsheets to track customer progress. Customer Success has been an awesome path in my career for the past 15...
CompleteCSM Brings Enterprise-level Security to the Customer Intelligence Space With SOC 2 Type II Compliance
Press Release: Unqualified designation ensures the highest level of security for its customers’ data. PRESS RELEASE UPDATED: Jan 11, 2022 Dallas -- (BusinessWire)-- CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence,...