The Customer Intelligence Cloud
Democratizing intelligence about customers from the signals collected everyday. Access to Data Scientist to Sales rep and eveyrone in between.
Customer Intent API
Use our Next Generation GraphQL API to source Dimensional Data about Customers / Contacts, but also leverage our Deep Understanding Pipeline on reading Emotions, Sentiment, Intentions of people and text.
Churn Predictor API
Use time series data that combines signals, usage data, health scores and more to create a linear regression analysis of data into the future. Produce a dataset per customer that to accelerate your data scientist efforts and leverage in their own analysis to save months of time and energy spent “figuring out” the data. It’s done for you!
Embedded Application Assembler
Augment Gainsight, Churn Zero, Salesforce, Hubspot and more with Customer Intelligence. Embed Conversational Analytics, Account Predictions, Contact analytics and more directly into your existing Customer Success System or CRM to avoid the swivel chair of having Intelligence in two systems!
Introducing the First API
for Customer Intent
Customer Intent
Know for sure if your customer situation was turned around fast enough to change their intentions
Next Generation Sentiment
from facial recognition to Analysis of attributes, completes the picture of each individual.
Wheel of Emotion
Plutnik’s Wheel of Emotion can determine subjectivity and polarity of a situation so that you can take the appropriate action,
Behavioral Profile
What’s important to this person, how do you work with them, what’s the bottom line? Instant access through our API.
Customer Intent API
Get Started now working with Jupyter Notebooks, Snowflake and more.
Churn Predictor API
Time Series Customer Data
Access data on your customers in multiple dimensions including loyalty vs adoption vs health vs date time. Accessible through a GraphQL API for Dimensional data.
Linear Regression Predictions
Project out trends in your data to quickly and accurately understand which customers will Expand or Churn. Deterministic views against where lines converge or diverge. and the slope of Adoption or Loyalty for each customer.
Machine Learning Profiles
Create what good looks like with a expansion profile of your top customers, and find others like them.
Churn profiles are critical also to get ahead of issues.
Embedded Application Assembler
Create and Build Applications your way. Embed Widgets into any application in a simple, authenticated fashion. Examples in Gainsight, Salesforce, Hubspot and more.
In Salesforce Lightening
Access all of your Signals and Conversations per account as visual force pages in Lightening.
In Gainsight
Supporting the new Gainsight home and Customer 360.
Contact Us
[email protected]
24×7 We Never Sleep!
Get Started
Get a demo of CompleteCSM to see how the customer success intelligence cloud can help you grow and retain your customer base.