by Bryan P | Aug 10, 2021 | Blogs, News
“The Customer Success community has been waiting for someone that used to run a mental health clinic! ” (8:41) said Dan Steinman as we started to get to know each other on the webinar. That’s Scott’s background, he’s been the...
by Bryan P | Aug 2, 2021 | Blogs, News
Bryan PlasterCo-founder and CEO, CompleteCSM It was the spring of 2020 and we were hearing rumors of a pandemic. Events were getting cancelled, people were wearing masks and gloves, and no one wanted to travel for fear of catching the new Corona...
by Blake Reynolds | Jun 24, 2021 | News, Uncategorized, Videos
Get the Full Recording Over 50 years of customer success experience were on display Wednesday at the CSM Onboarding Sink or Swim panel. During this hour-long conversation, Customer Success legends Dan Steinman, Bernie Kassar, Jon Herstein, and Bryan Plaster discussed...
by Blake Reynolds | Jun 18, 2021 | Blogs, News
Even though Pulse was not in person this year, the conference still achieved its overall goal: bringing passionate customer success practitioners together. From the hilarious parody of The Office in the opening keynote, to the more serious discussion in the final...
by Paul Piazza | May 18, 2021 | Blogs, News
Paul Piazza VP Customer Success, Socio During my Customer Success tenure, I have been fortunate to join companies that revolutionized their industries. For example Marketo gave the CMO a seat at the Executive Table, and Gainsight put Customer Success on the map. I...
by Bryan P | Apr 27, 2021 | Blogs, News
We’re excited to formally announce that CompleteCSM is officially partnering with Gainsight by offering our solution on Gainsight’s new Marketplace called the Sightline Vault. This one-click installation and integration will be a game-changer for hundreds of Gainsight...
