by Bryan P | Mar 23, 2022 | Blogs
CUSTOMER SUCCESS HAS EVOLVED While Customer Success has recently emerged as a new category, it’s been in practice by early pioneers of subscription in many forms for the past decade. Customer Intelligence, while under the disguise of different technology...
by Bryan P | Jan 17, 2022 | Blogs
In my early days as a SaaS Customer Success VP, there wasn’t such a thing as a customer success platform, we used Salesforce to track customer renewals and spreadsheets to track customer progress. Customer Success has been an awesome path in my career for the...
by Bryan P | Dec 21, 2021 | Blogs
Last year with the pandemic we saw a dramatic change in the way that people work and how enterprise value is created. Digital Transformation went from buzzword to reality, Customer Success became a category and the subscription economy accelerated faster than anyone...
by Bryan P | Dec 16, 2021 | Blogs
What do these Experts have in Common? They are all CompleteCSM Customers sharing their stories about how the world is changing and they are riding the Shift of Sentiment with AI! Customer sentiment data is hidden in the signals all around you. It’s simply a matter...
by Bryan P | Dec 9, 2021 | Blogs
There’s more in your meeting recordings than you think! What’s in a meeting? A lot more than you think. While Zoom and Gong are powerful communication tools, both provide little insight into the meetings they host beyond verbatim transcripts or basic...
by Bryan P | Nov 30, 2021 | Blogs
In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person. The little information you gleaned was never enough, and If...
