Zoom Digital Me
Free
single user
Best for Individual CSMs
5 Best Practice AI Models
Supercharged Digital Coaching sessions
Customer Insight Emails from recorded Zoom calls
On the Zoom Marketplace, one minute gets you in!
Team Edition
$35
per user/month
Best for new CSM teams
Digital Me+
Team Gamification
Conversation Playlist
Conversational Commitment Trend
Action items from meeting
Empathy Intelligence
Launch your team with a 3 minute form
Gainsight Edition
$65
per user/month
Best for teams with Gainsight
Teams+
Customer Analytics
Predictive Churn Modeler
Action Items into CRM
Customer Success Streams
Enterprise CRM Integration
Connect your Gainsight in about 10 minutes
Enterprise Edition
Call
Best for Established CSM teams
Teams+
Customer Analytics
Predictive Churn Modeler
Action Items into CRM
Customer Success Streams
Enterprise CRM, CS Platform Edition
Pricing
“This is one of the most significant advances in the customer success world that we’ve seen in a long time. With all of that data out there, if we could save just one customer per year with CompleteCSM, it would more than pay for itself.
Dan Steinman
Chief Evangelist, Gainsight
FAQ
Frequently Asked Questions
Is the Digital Me edition good for more than one CSM?
To collaborate on customers, upgrade to the Teams Edition.
With Digital Me, you can practice your delivery using our AI models and get a Customer Insights Email with every Zoom call that you take with a customer!
Can I collaborate on Customers with the teams edition?
Teams edition is for helping each other on your team to become better CSMs by sharing AI models for delivery and using the Leaderboard to gamify the fun! Teams doesn’t support integration of your CRM system, so while you’ll be able to get Customer Insights from your Zoom calls you won’t be able to link them to the companies that work at. That happens with the CRM integration of Enterprise Edition.
How can I get the Predictive Churn modeler?
This is only available in the Enterprise Edition because it relies on leveraging all the different conversations from all of the contacts at each of your customers.
How many customer data streams can I process with Enterprise Edition?
All of your datastreams can be imported using Enterprise Edition. Online meetings, Support tickets, Emails, Webchats, NPS scores and more!
Get Started
Solving today’s problems for a better tomorrow.
