by Victoria Barry | Dec 16, 2021 | Uncategorized
Scorecards – where do we begin? This seems to be the biggest challenge for CS Ops – how do we get the right balance between subjective and objective measures? We all have seen the typical measures of CSM sentiment, such as usage, support, and NPS. Do these really...
by Blake Reynolds | Jun 24, 2021 | News, Uncategorized, Videos
Get the Full Recording Over 50 years of customer success experience were on display Wednesday at the CSM Onboarding Sink or Swim panel. During this hour-long conversation, Customer Success legends Dan Steinman, Bernie Kassar, Jon Herstein, and Bryan Plaster discussed...
